What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover Card, and PayPal. In addition, we accept bank cards with a Visa or MasterCard logo on them.
What is your return and refund policy?
Your satisfaction with any purchase from The Partridge Tree Gift Shop is 100% guaranteed. If for any reason you are not pleased with your purchase, you may return it for a replacement or refund – whichever you prefer.
How To Return A Piece Under the 30 Day Money Back Guarantee*
If you wish to return a piece under the 30 Day Money Back Guarantee:
- Check your invoice to ensure that you are within 30 days of the Ship Date.
- Repack the piece in its original packaging and enclose the packing slip.
- Address the package as follows:
The Partridge Tree Gift Shop
316 S. Park Avenue
Winter Park, FL 32789
- The package must be shipped with an insured courier (FedEx, UPS, USPS Parcel Post) and a delivery confirmation or tracking number is needed to confirm delivery. Collect shipments and C.O.D.s will be refused and returned to sender. The Partridge Tree Gift Shop is not responsible for items damaged or lost in transit.
- Once we have received the piece back in the original box, with the original paperwork, a refund will be issued within 7 business days for the cost of the product less a 15% restock fee. Credit will be issued to the credit card on which the purchase was made and will only be issued if all of the above criteria was met. Sorry, we do not reimburse shipping charges.
* Please Note:
A) We will not accept returns back for orders sent after 30 Days of ship date. Sorry, there are no exceptions.
B) Any candle that has been burned will not be accepted for return.
What is the cost of shipping?
We have a flat rate shipping cost of $10 no matter the size or price of the item.
How do I know when my order has been shipped?
Once your order has been shipped, we will send you a shipping confirmation email letting you know that your order has been shipped. You will be able to link to the USPS tracking system to check on your order using the tracking number provided in the shipping confirmation email from PayPal. If you placed your order over the phone and did not provide an email address, you will not receive any confirmation that your order has been shipped.
How long will it take to receive my package?
After shipment, all standard Ground orders (within the continental U.S.) will be received within 1-6 business days (excluding Sundays & Holidays). Please note Saturdays and Sundays are not consider as in-transit days.
Unfortunately, we do not ship internationally at this time. We only ship to the continental United States.
When do you charge my card?
Charge cards are processed immediately and a full charge will appear on your card through PayPal when your order is placed.
The Partridge Tree Gift Shop is committed to respecting and protecting the privacy of our customers.
We use the order information we collect to process your order and to provide you with exceptional personalized customer service. This information is strictly used by us for internal purposes only.
We do not sell, trade or rent customer information to any outside company or organization.